Backing Your Xerox Solution with Award Winning Xerox Service.Here are some key reasons why your Full Service Maintenance Agreement (FSMA) is a great value – and a smart business decision: 1. No other service provider can match the breadth of our exceptional coverage. Whether your business is large or small, local or global, you can rely on Solutions For Documents for dependable and responsive support. This includes on-site support in virtually every community in the US by trained Service Professionals who know Xerox products and are dedicated to servicing them promptly. 2. You can count on us for comprehensive network and software support, 24/7 online assistance and quick-response on-site coverage. Online – Log on anytime for interactive technical and operational help via a dynamic database with the latest technical solutions and step-by-step support and operational tips.
|On Call – When you just want to talk to someone, the Customer Welcome Centre is available Monday to Friday, 8:30 am to 5:00 pm regardless of time zone. This team typically answers calls within 30 seconds and resolves many customer problems remotely, or if needed, dispatches a Xerox Service Professional to your site.On-Site – Xerox has thousands of trained service personnel nationally. Extensive ongoing training ensures that our tenured Service Professionals know your requirements and can support your needs. Plus, they are backed by a world-class support infrastructure, including the engineers who designed your product.|